2021 Sourcebook

At CADEX, not only do we aim to deliver the best ride experience but also provide excellent after sales support for our customers. As well as the standard 2-year manufacturer’s warranty on CADEX Wheels & Saddles, you can also sign up for our 5-year Incident Replacement Program. In order to qualify for the 5-year Incident Replacement Program you must register your new CADEX wheels &/or saddle online at www.cadex-cycling.com/au/registration within the first 8 weeks of the purchase date. In the event of a crash, accident or other incident in which the product is damaged, the 5-year Incident Replacement Program enables you to receive a 50% discount when purchasing a new replacement CADEX Wheel or Saddle. If the same model is no longer available an equivalent CADEX product from the most recent line-up can be purchased with a 50% discount based on the Suggested Retail Price of the original product. In certain instances, there may be additional costs to make the replacement CADEX product compatible with your bicycle for which we are not responsible. This program is limited to the original owner of the product & the customer will be responsible for shipping costs to their local authorised CADEX retailer as well as shipping costs to return the damaged product for disposal. This program is also dependant on a valid proof of purchase being uploaded at the time of registration. If you’ve successfully registered your CADEX Product and wish to make a claim through our 5-Year Incident Replacement Program please contact cadex-cycling@giantbikes.com.au for further information. CADEX 5 YEAR INCIDENT REPLACEMENT PROGRAM 269 SUPPORT | CADEX 5 YEAR INCIDENT REPLACEMENT PROGRAM