2021 Sourcebook

GIANTWARRANTYPROCEDURES Listed below are some key points to help Authorised Giant Dealers better service their customers and help us streamline pending warranty claims and credits. To begin with consumers must produce dated proof of purchase receipt, bicyclemodel name, serial number and frame size. As of June 2016 any warranty claims for bicycles fromMY10 – MY21 can now be submitted through your Dealer Portal account. Simply follow the step by step instructions on the screen to submit a claim after clicking on the Warranty tab. For warranty claims on any bicycles older than model year 2010 or warranty claims relating to Giant or Liv aftermarket gear items please continue to submit these claims through your sales agent. Please ensure any warranty claims are submitted to Giant through either your sales agent or directly through the dealer portal. Do not present any warranty claims directly toHOstaff via email or by phone. If required your Giant representative can be contacted to organise inspection of a possible claim. Claims required to be returned to Giant Head Office must be accompanied by official “Warranty / Credit Request Form”. Official forms can be supplied by your Giant representative. For warranty on OE 3rd party vendor parts, the Dealer must contact the Giant Warranty Department for instructions BEFORE proceeding with any warranty. If Dealers replace 3rd party OE parts or incur any costs related to such parts without prior approval from the Giant Warranty Department, Giantmay, at its discretion refuse to reimburse such costs. It is important to note that, for Giant's Warranty Department to fairly assess a warranty claim on a bike, it is necessary for us to view the whole bike. This allows us to make a proper assessment of whether the claim is a genuine warranty, or whether the damage is the result of a crash, abuse or other non- warranty factors. If a Dealer is sending bikes (or images of bikes) back to the Giant Warranty Department for assessment, they must send the whole bike (or image thereof). Failure to follow this instruction may result in Giant returning the bicycle to dealer at the dealer’s expense. OEMSUPPLIERCONTACTS Apollo Bicycle Co Sola Sports Cassons Dawson Sports Group Sheppard Cycles Cassons Sola Sports Lusty Industries KWT Imports Steve Cramer Products SRAM Australia Velo Vita Shimano Australia SRAM Australia Bicycle Parts Wholesale Bicycle Parts Wholesale SRAM Australia Dawson Sports Group (03) 9700 9400 (02) 8379 0600 (02) 8882 1900 (02) 9979 2855 1300 883 305 (02) 8882 1900 (02) 8379 0600 (02) 4962 3511 (07) 5445 1991 (03) 9587 1466 (03) 9212 6100 (02) 9700 7977 1800 269 958 (03) 9212 6100 (03) 9702 9044 (03) 9702 9044 (03) 9212 6100 (02) 9979 2855 Brand Supplier Telephone DT Swiss Fox Suspension FSA ISM Kenda KMC Marzocchi Maxxis MicroShift MRP Rockshox Sapim Shimano SRAM Suntour Tektro Truvativ Praxis GIANTRETURNPROCEDURES When returning bikes/parts to a Giant warehouse: The bike/partsmust be in the original box Ÿ The bike/parts must be packaged in the same way as when they were Ÿ delivered to theDealer in order to protect the frame/parts Important! Contact your Giant Sales Representative or local Head Office for an R.A. Ÿ (Return Authority) number and appropriate paperwork. If you do not have an R.A. number, wewill not accept delivery of the bike/parts. Attach the appropriate paperwork to the box for quick resolution of any Ÿ claim. If the bike/parts are returned in a damaged state as a result of the way they have been packaged, they will either be returned directly to the Dealer (with all freight costs charged to the Dealer) or the Dealer will be charged the full cost of restoring the bike/parts to their original saleable condition. The above action shall be taken at the discretion of Giant Bicycle Co. Pty. Ÿ Ltd.